Overal Rating 8.6/10

Customer Experience:

Overall Rating

Verified Review

Felt safe travelling

14 January 2025, 6:09 PM

Andxrea Ruff

I had a trouble free holiday overseas but felt safe to have Insurance and Zoom offered the best most

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Overall Rating

Verified Review

Easy to buy with a good value for money!

9 December 2024, 7:09 AM

Lucas Leite

Thank God we didn't have to use it, but it was an easy experience buying it as they offer

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Overall Rating

Verified Review

Excellent product

30 November 2024, 1:24 PM

Charmaine Taylor

As regular travelling senior citizens, we find the Zoom Travel Insurance to be of very good value for money

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Overall Rating

Verified Review

The easiest and most pain free claim ever.

9 October 2024, 8:18 AM

Michelle Steele

They were really good. I broke my laptop and they stayed with me every step of the way. The

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Overall Rating

Verified Review

The easiest and most pain free claim ever.

9 October 2024, 8:18 AM

Michelle Steele

They were really good. I broke my laptop and they stayed with me every step of the way. The

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Overall Rating

Verified Review

world cruise insurance

12 September 2024, 8:01 AM

Kim Sieber

the claims process was very easy I will be insuring with them again, we have 2 more cruises booked

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Overall Rating

Verified Review

world cruise insurance

12 September 2024, 8:01 AM

Kim Sieber

the claims process was very easy I will be insuring with them again, we have 2 more cruises booked

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Overall Rating

Verified Review

Very reliable, outstanding customer service!!!

18 August 2024, 1:40 PM

Wilma

We are absolutely impressed with Zoom travel insurance. They are very reliable and provide outstanding customer service!! Will definitely

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Overall Rating

Verified Review

Zoom: How bad it gets

13 August 2024, 9:10 PM

Kinetic Juju

I was had a fall and was injured and went to hospital to get stitches on my first day

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Overall Rating

Verified Review

Great customer service!

24 June 2024, 11:03 AM

Erika

What awesome customer service from Mia! She was very friendly and communicated clearly making the process of updating my

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Overall Rating

Verified Review

stay away from zoom

19 October 2023, 4:59 PM

Kiwi Parakiore

It's by far the worst travel insurance I had. They try absolutely every trick in the book to not

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Overall Rating

Verified Review

Big thank you

14 September 2023, 1:44 PM

Hazel Wood

Thank you to all members who processed my claim. From the initial contact in May 2023 to the claim

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The more the merrier right? Zoom's insures groups of up to 25. That means more fun for less hassle.

No, not automatically. You must purchase their cruise pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.

To be covered for winter sports, including skiing and snowboarding, you must purchase Zoom's Winter Sports Pack. This pack provides coverage for overseas emergency medical and hospital expenses, as well as reimbursement for the unused portion of your lift passes, ski hire, ski passes, ski school, or tuition fees, if you're unable to use them due to injury or illness. Zoom will also cover up to $1,500 for skiing equipment.

Yes, you can pay an additional premium when you purchase your policy to reduce the standard excess from $200 to $100.

Zoom has a wide range of additional extras available to purchase, including their Adventure & Sports Pack, Bicycle Pack, Cruise Pack, Winter Sports Pack, cover for High-Value Items and Rental Vehicle Excess cover.

Zoom will not pay for any expenses due to the financial collapse of any transport, tour or accommodation provider.

You may be able to buy a policy if you are not a New Zealand resident. Make sure you read the Policy Wording to check their eligibility criteria.

Zoom provides coverage for riding a moped or scooter with an engine displacement of 125cc or less, provided you hold a current and valid driver’s licence in New Zealand. If you plan to ride a motorcycle with an engine displacement greater than 125cc, you must have a valid motorcycle licence in New Zealand for the specific class of motorcycle you are using.

Having too much fun? No problems! You can extend your policy with Zoom as long as your original policy has not expired.

Yes, up to $5,000 under domestic policies. For international coverage, you must purchase the Rental Vehicle Insurance Excess Pack. This coverage applies to a variety of vehicles, including a campervan, car (4WD, coupe, convertible, hatchback, sedan, SUV, utility, van), minibus, motorhome or people mover that is equal to or less than 4.5 tonnes.

HDI Global Specialty SE – New Zealand.

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Our comparison is a free service that makes it easy for users to compare multiple quotes, saving both time and money. Our comparison ranks quotes according to price and is limited to those insurers that have agreed to participate on the site. CoverDirect NZ Limited does not hold a financial services licence. The comparison does not take your personal circumstances into account; as such, all information provided should be considered general and should not be considered as advice or a recommendation. Whilst we take all reasonable care when preparing this information, we do not warrant its accuracy. Pricing information is supplied by the insurance providers and ALL policy details should be verified with the before you purchase. This site links users to the website of the insurance provider to verify quotes and access the relevant PDS to understand what is, and is not, covered by a policy prior to purchase. We do not issue insurance. Users purchase directly from the travel insurance provider.